October 4, 2019, Biloxi, MS —Palace Casino Resort in Biloxi, Mississippi has been awarded the prestigious Four Diamond Award rating by the American Automobile Association (AAA) for 2020. The designation marks the thirteenth year the Palace Casino Resort has received the AAA Four Diamond Award. Palace Casino Resort was the first casino hotel on the Mississippi Gulf Coast to receive the Four Diamond Award, back in 2003.
“This award recognizes our staff’s commitment to providing our guests with clean, high quality hotel accommodations, paired with outstanding guest service,” stated Palace Casino Resort General Manager, Keith Crosby. Palace Casino Resort joins a very select group of AAA Four Diamond Award winners. Only 6% percent of the more than 27,000 eligible properties approved by AAA achieve this prestigious AAA Four Diamond designation. This year, there are only 1,711 Four Diamond hotels.
AAA defines its Four Diamond hotel award recipients as, “upscale with progressively more refined and stylish accommodations and an obvious enhanced level of quality. The fundamental hallmarks at this level include an extensive array of amenities combined with a high degree of hospitality, service, and attention to detail.” AAA’s inspectors evaluate eligible hotels based on comfort, cleanliness, security and available services and amenities.
“It’s an honor to receive our thirteenth Four Diamond Award from AAA,” said Palace Casino Resort Hotel Manager, George Alexander. The AAA Diamond Rating Process is North America’s premier hotel and restaurant rating system. The AAA Diamond Rating Process is one of few hotel appraisal systems that rely on physical evaluations, and the only hotel rating system that covers the entire United States, Canada, Mexico and the Caribbean.