Palace Casino Resort has been recognized with the 2023 AAA Inspector’s Best Of Inspected Clean Award, granted to hotels throughout the United States, Canada, Mexico and the Caribbean that earn the highest possible cleanliness and condition. This designation is awarded to only the Top 25% of AAA Diamond hotels for outstanding cleanliness and condition.
A hotel’s housekeeping and maintenance attributes are among the most important components analyzed during the on-site evaluation conducted by AAA’s professionally trained inspectors. While every hotel must meet rigorous standards of cleanliness and condition to qualify for the AAA Diamond Program, hotels awarded the Inspector’s Best Of Inspected Clean designation significantly surpass expectations, as measured during a comprehensive, on-site inspection. All areas must reflect this very high standard as AAA inspectors review for evidence of dirt, dust, equipment performance and more.
“We are honored to be recognized by AAA for our commitment to housekeeping and maintenance,” said George Alexander, director of hotel operations. “At Palace Casino Resort we are committed to exceeding guest expectations and providing superior travel experiences. This award acknowledges the hard work and dedication of our entire staff.”
In 2021, AAA added scientific testing methodology that relies on an objective method to validate cleanliness. Inspectors now swab multiple touchpoints throughout the property inspections to detect adenosine triphosphate (ATP)—an energy-carrying molecule found in all living cells. ATP is found in most food sources, human skin cells, bacteria, yeast, mold and biological material found in respiratory droplets.
“The COVID-19 pandemic has had a profound impact on travelers’ expectations for cleanliness. That’s more important than ever as more people get the COVID-19 vaccine and start traveling once again,” said Paula Twidale, senior vice president, AAA Travel. “All AAA Diamond designated hotels must meet our established standards of cleanliness and physical condition. With the new addition of surface cleanliness testing, these properties will now also be recognized as Inspected Clean.”
Palace Casino Resort is part of a select group of hotels in North America. Properties must demonstrate housekeeping excellence for two consecutive inspections and be free of AAA member complaints to meet the criteria for this award, which puts them in the top 25% of all 27,000 AAA Diamond designated hotels.