We Are Open!
May 21, 2020
We are thrilled to announce that we have reopened! You are very important to us and we have missed you. It will be strange not to extend handshakes and hugs, but please know how excited we are to welcome you back to The Palace!
- Slots, Table Games, Sports & Race Book
- Palace Buffet provides cafeteria-style service with culinary staff to prepare your plate.
- Palace Café & Bakery
- Palace Hotel
- The Pool is available to hotel guests. Wahoo’s will open in the next two weeks.
- The Preserve Golf Club
Our other restaurants will open at a later date. Valet parking and room service are suspended. Pure Spa & Fitness Center will remain closed.
We have implemented several changes for your health and safety.
- All-new slot floor with greater distance between players.
- Table games seating is reduced for up to three players per table or three per side on craps.
- Our casino and restaurants remain 100% SMOKE FREE.
- Casino gaming will be suspended 3 AM – 8 AM every day for deep cleaning.
- Guests are encouraged to wear masks. All team members will wear masks.
- Please use hand sanitizer before and after playing slots and table games.
- Social Distancing signs remind you to leave six feet between you and other guests.
- We will monitor our health and take our temperature before every shift.
May offers are ready to use as scheduled. Due to restrictions on tournaments and drawings, we have canceled promotions that were slated for May. Kiosk Games and our Monday – Thursday Half Price Lunch or Dinner Buffet with points earned that day are available. Visit our website for details.
Tier Points required to maintain or achieve PRIME & PRIORITY Players Club tiers are reduced by half to account for our closure time.
Slot cash out tickets and sports book vouchers that expired during our closure will be honored for thirty days.
Thank you for your patience with the new procedures during this phase. We appreciate your loyalty and look forward to better days ahead!
See you soon!
A New Beginning!
May 15, 2020
We are excited to announce that we will begin reopening Palace Casino Resort on Thursday, May 21 at 10 AM! This will be a gradual process with certain areas of the resort coming back at a later date. When we open, we will offer the entire casino floor with a whole new slot machine layout to ensure greater distancing. We have spaced them out to eliminate side by side gaming at slots for your safety. Table games will be limited to three players per table or three per side on craps.
Palace Buffet will still offer all of your favorites in each of our stations, but there will be a few changes in response to current times. We will have culinary staff at each station to plate and serve your choices to you. There will not be any self-service allowed in the buffet. Seating has also been removed to allow greater distance between tables. Palace Café & Bakery will feature grab and go sandwiches, salads, desserts, coffees and more. Our other restaurants will reopen at a later date.
The hotel will also open on Thursday with a few limitations. Every room will be completely cleaned and sanitized between guests, but daily housekeeping services will be limited on stay over days. PURE The Palace Spa & Fitness Center will remain closed to avoid direct contact. We will not offer valet parking, transportation for guests, room service or delivery of any food or beverage. Access to elevators, the business center and gift shop will be limited.
We believe our smoke free environment is more important than ever for everyone’s health and safety.
Cleanliness has become our primary focus and we will continue deep cleaning and sanitizing. There will be a dedicated Housekeeping staff to sanitize and disinfect each game following each observed gaming session. We will also suspend gaming activity in the casino between 3 AM and 8 AM every day to clean and disinfect surfaces.
When you return, you will notice several other changes in place for your safety. Social distancing will be highly encouraged and reminder signs will be prevalent. There are hand sanitizer stations throughout the property, on the casino floor and at each restaurant. Plexiglass shields are in place to ensure distance and protection for guests and our team members throughout the property. Our team members will get a temperature screening prior to starting each shift as we monitor their health. We will not host tournaments, parties or drawings that may generate a crowd and have canceled promotions previously scheduled for May. Please visit our website for details.
We have missed you and our team members very much and hope you are all in good health. There’s a real difference here at The Palace and we think you will appreciate it. We can’t wait to welcome you back to Palace Casino Resort!
The Game Changed. So Have We!
May 6, 2020
We miss you and hope you and your family are in good health! The world has certainly changed since we last saw you. In light of everyone’s concern for health and safety, we have taken bold actions here at Palace Casino Resort to make changes, big and small, to keep you safer.
We took initiative in 2011 to open the first smoke free casino in the region. There was no question that we would do everything we could to continue to provide you with the healthiest option in response to the changing times.
We know cleanliness is paramount in everyone’s mind right now. We have spent time deep cleaning and sanitizing and will continue to do so. In fact, it’s so important to us that we have decided to stop and devote five hours to cleaning the casino each night, in addition to ongoing cleaning of slot machines and other surfaces throughout the day.
HERE IS A LIST OF WHAT WE HAVE CHANGED AT THE PALACE:
- We have redesigned our entire slot layout to offer greater distancing and provide more separation. Slot machines have been arranged in a way that eliminates nearly every instance of side by side gaming. You will have more space between you and other players.
- We will suspend gaming activity in the casino between 3 AM and 8 AM every day to clean and disinfect surfaces, including UV disinfection of gaming chips.
- There will be a dedicated Housekeeping staff to sanitize and disinfect each game following each gaming session and to distribute disinfecting wipes.
- There are hand sanitizer stations throughout the property, on the casino floor and at each restaurant.
- We will install plexiglass shields to ensure distance and protection for guests and our team members throughout the property, including cashier locations in restaurants, the Sports & Race Book, Hotel Front Desk, and Player Services.
- Staff entrances will include a temperature screening system.
- PURE The Palace Spa & Fitness Center will remain closed to avoid direct contact.
We have missed you and our team members more than you know. As soon as we have an opening date, we will share that through social media, email and mailings. We are working with regulators and will certainly address any additional requirements they may have. We are prepared with additional measures for restaurant safety and will release those prior to opening.
There’s a real difference here at The Palace and we think you will love it. We can’t wait to welcome you back to Palace Casino Resort!
We Miss You!
March 24, 2020
During these uncertain times, I wanted to reach out and assure you that we are working hard to make sure Palace Casino Resort earns your continued loyalty. The health and safety of our guests and team members are our top priority. We are using this time for deep cleaning, disinfecting and installing additional hand sanitizing stations. We encourage you to continue social distancing and good hand hygiene. We are complying with closure orders from the Mississippi Gaming Commission and will share our reopening date with you as soon as it’s safe and we have approval.
We are printing May offers now, based on play prior to our temporary closure. We are determined to stay on time with our mailings and offers. Your offers won’t change due to this closure and these will be available to you in May or as soon as it’s safe for us to open. Based on the reopening date, some of our promotions may be adjusted.
PRIME & PRIORITY Players Club tier points for this qualification period will be adjusted to remove the days we were closed. We will reduce the number of tier points required to achieve or maintain your status.
We are accepting hotel reservations for April, pending approval to open from the Mississippi Gaming Commission. You are welcome to call 800-PALACE-9 or 228-432-8888 between 7 AM and 7 PM for Hotel Reservations.
Follow us on social media, email and check our website for updates.
Thank you for your loyalty and understanding! Take good care of yourself. We look forward to seeing you again!
Palace Casino Resort Temporarily Suspends Casino Operations
March 18, 2020
In accordance with closure orders from the Mississippi Gaming Commission, Palace Casino Resort has temporarily suspended casino operations. The hotel, restaurants and entire resort are currently closed to the public.
The safety and wellbeing of our guests and Associates are our highest priority. Although it’s difficult to stop our normal routine of daily life and distance ourselves from others, it’s important to stay home at this time and reduce any possible spread of the virus.
We will continue to monitor and abide by federal and state guidelines, including the Mississippi Gaming Commission. Again, the health and safety of our customers and Associates are our top priority and we’re committed to doing our part.
We will share additional updates as soon as they are available. We appreciate your loyalty and look forward to welcoming everyone back to Palace Casino Resort when the current health concerns have cleared.